SHOP POLICY
Customer happiness
As El Crea Designs, we believe that a sustainable success can only be achieved with high customer satisfaction and loyalty.
El Crea Designs knows it exists for and through customers.
It knows that customers want to feel valued, and values its customers.
Its priority is to know its customers, to understand their characteristics, needs and expectations.
He is always ready to listen to his customers, deals with their problems and is solution-oriented.
He makes promises to his customers that he can keep, and communicates honestly and openly.
It provides quality service not only during the sale of products and services, but throughout the entire relationship with its customers.
Security, Privacy and Protection of Personal Data
As El Crea Designs, the protection of personal data is among our top priorities.
In this respect, El Crea Designs presents the following explanations to the attention of you, our valued customers, suppliers and all those who use our website, in order to fulfill the disclosure obligation arising from Article 10 of the Law on the Protection of Personal Data No. 6698 (“KVKK”).
1. What is the legal basis for El Crea Designs to collect personal data?
Personal data of our customers and third parties who use our website are processed in accordance with the provisions of the Constitution of the Republic of Turkey, KVKK, Turkish Penal Code and relevant legislation. The data of our customers who shop on our website are also processed in accordance with the provisions of the Law No. 6563 on the Regulation of Electronic Commerce.
2. Which methods does El Crea Designs use to collect personal data?
Although your personal data may differ in terms of the quality of the service, product or commercial activity offered by El Crea Designs, it can be sent to our customers verbally, in writing and electronically, through automatic or non-automatic methods, through means such as call center, website, social media channels, loyalty programs applications. processed in accordance with their consent and the provisions of the legislation.
We would like to remind you that https://www.e lcreadesigns .com/ website is a site that uses cookies._cc781905-5cde-3194-bb3b 136bad5cf58d_ https://www. elcreadesigns .com/ to provide better service to its visitors, to make its visitors and members benefit from the benefits of the membership and shopping platform, and within the framework of its legal obligation, not to be used outside of the purposes and scope specified in this Privacy/Personal Data Protection Disclosure will collect, process, share and securely store your browsing information with third parties. Information about the cookies we use for the purpose of collecting your browsing information will be given with a "pop-up screen" when you log in to the website for the first time or when you install the mobile application on your phone or tablet.
https://www. elcreadesigns .com/ in order to offer you special promotions, promotions and marketing offers, to improve the content of the website or mobile application for you and/or to determine your preferences; monitors your browsing information on the site and/or your membership usage history on the site.
You can remove persistent cookies and reject both session cookies and persistent cookies by following the necessary instructions from your internet browser. If you refuse persistent or session cookies, you can continue to use the website, but you may not be able to access all functions of the website or your access may be limited.
Owned by El Crea Designs https://www. to ensure that people who visit these sites through elcreadesigns .com/ perform their visits on the sites in accordance with the purpose of their visit; It can record internet movements within the site in order to show them customized content.
3. For what purposes does El Crea Designs use personal data?
El Crea Designs will be able to record, store, update, disclose, transfer, classify and process your personal information to third parties in cases and to the extent permitted by the legislation.
We process your personal data for the following purposes:
confirming the identity information of the operator/performer,
to record the address and other necessary information for communication,
To arrange all records and documents that will be the basis of the transaction in electronic (internet / mobile etc.) or paper media,
Performance of the sales contract, performance of the distance sales contract and issuing invoices in accordance with the current legislation, ensuring that our customers can fully and duly exercise their rights (right of withdrawal, right of choice, etc.) arising from the current legislation,
Providing personalized advertisements, campaigns and other benefits to our customers if they give their explicit consent, customer segmentation in line with the data obtained, survey and tele-sales applications, data mining and, developing and improving customer data quality, loyalty transactions for customer management, cross-selling and lost customer. To design and manage recovery actions, to evaluate customer complaints and suggestions about our products and services,
Determining and implementing El Crea Designs' commercial and business strategies,
To be able to fulfill our obligations arising from KVKK and to use our rights arising from the legislation.
4. How does El Crea Designs protect your personal data?
El Crea Designs in the processing of personal data;
I) complying with the law and honesty rules
II) being accurate and up-to-date where necessary
III) processing for specific, explicit and legitimate purposes
IV) being relevant, limited and restrained for the purpose for which they are processed
V) to be kept for the period required for the purpose for which they are processed or stipulated in the relevant legislation.
respects its principles.
Personal data shared with El Crea Designs in line with these principles are under the supervision and control of El Crea Designs. As a data controller, El Crea Designs has undertaken the responsibility of establishing the necessary organization and taking and adapting technical measures in order to protect the confidentiality and integrity of information in accordance with the provisions of the applicable legislation. El Crea Designs processes personal data for the purposes specified in this Statement on the Protection of Personal Data and takes all necessary technical and administrative measures to ensure the security of the data it processes.
5. Does El Crea Designs share your personal data?
The sharing of personal data of our customers with third parties takes place within the framework of the consent of the customers and as a rule, personal data is not transferred to third parties without the express consent of our customers.
However, due to and limited to our legal obligations, personal data is shared with courts and other public institutions. In addition, personal data is transferred to contracted third parties within the limits stipulated by the legislation in order to provide the services we undertake and to control the quality of the services provided.
Your personal data, El Crea Designs, with program partner institutions and organizations that we cooperate with in order to carry out our activities, domestic/foreign individuals and institutions from which we receive data storage services in the cloud environment, domestic/foreign organizations with which we have an agreement to send commercial electronic messages we send to our customers with their permission, Interbank Card Center, In accordance with Article 8 and 9 of the KVKK, it can be shared with our contracted banks and with our relevant business partners, with survey companies and other domestic/foreign third parties within the scope of various marketing activities in order to provide better service to you and to ensure customer satisfaction.
In order to prevent violations of rights during data transfer to third parties, the measures specified in paragraph 4 of this Statement on the Protection of Personal Data are taken. However, El Crea Designs declares that it is not responsible for violations that occur directly due to the data protection policies of third parties and in the risk area under the responsibility of the third party.
6. What are your rights arising from the Personal Data Protection Law?
In accordance with KVKK, your personal data;
a) learning whether it has been processed or not,
b) requesting information if processed,
c) learning the purpose of processing and whether it is used in accordance with its purpose,
d) knowing the third parties to whom it was transferred in the country / abroad,
e) to request correction if it is incomplete / incorrectly processed,
f) Requesting its deletion / destruction within the framework of the conditions stipulated in Article 7 of the KVKK,
g) to request notification of the transactions made in accordance with subparagraphs (e) and (f) above, to the third parties to whom it has been transferred,
h) objecting to the emergence of a result against you due to the analysis exclusively by automated systems,
i) To request the removal of the damage in case you suffer damage due to processing in violation of the KVKK,
We would like to remind you that you have the rights.
If you submit your requests regarding your rights listed above to El Crea Designs in writing, El Crea Designs will conclude your request free of charge within 30 (thirty) days at the latest. However, if the transaction requires an additional cost, the fee in the tariff determined by the Personal Data Protection Board will be charged by El Crea Designs.
In order to exercise your above-mentioned rights in accordance with paragraph 1 of Article 13 of the KVKK, you can send your request to El Crea Designs in writing or by other methods to be determined by the Personal Data Protection Board in the future. In order to exercise your above-mentioned rights, your request including the necessary information to identify you and the explanations about which of your rights specified in Article 11 of the KVKK are explained https://www.e lcreadesigns .com/ _cc781905-5cde-3194 You can send the form at -bb3b-136bad5cf58d_address, by applying in writing to Gazi Osman Paşa Mahallesi 2209. No:5/A Gölbaşı/ Ankara, or you can send it through a notary public.
7. How can I be informed of legislative changes regarding personal data?
The rights you have in accordance with the KVKK are the obligations of El Crea Designs. We would like to inform you that we process your personal data with this awareness and to the extent required by the legislation, in case of legal changes, we will update this information on our page in accordance with the new legislation, and you can easily follow the updates on this page at any time.
8. How can I be sure that the data is kept up to date and correct?
In accordance with Article 4 of the KVKK, El Crea Designs has the obligation to keep your personal data accurate and up-to-date. In this context, in order for El Crea Designs to fulfill its obligations arising from the current legislation, our customers are required to share accurate and up-to-date data with El Crea Designs. If your data is changed in any way, we request you to update your data by contacting us through the communication channels mentioned above.
Payment methods
- Credit Cards
- Debit Cards
- Transfer